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K J.

Contributor Level

Total Points
128

1 Review by K

  • DressLily

1/15/16

Unless you like throwing your hard-earned money away, do NOT buy from Dress Lily. I placed an order for 2 items and 1 of the items showed up approx. 1 month later and it took another month b4 the other item was delivered. This business is a total SCAM. Both items were extremely poor quality and the sizes are ridiculous - I ordered a large and it was a size small at best. Normally I would never place an online order without reading the reviews first, but this was an order requested by some1 else and I was purchasing it as a gift. Never again will I make this mistake. I contacted customer service via email (no other way to contact them) and it took FOREVER before I got a response and when I did the response was worthless. They never offered to rectify the situation via refund, exchange, or anything but would keep sending the same respond about the tracking information that was not even relevant at the time. This is by far the worse "lack" I mean "place" of business that I have ever dealt with and unless your valuable dollars mean nothing to you then I would suggest you avoid Dress Lily like the plague. In my opinion they deserve 0 stars.

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CustomerService R. – DressLily Rep

Dear K J.
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right. Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
We would study your case carefully and resolve it there and we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours Sincerely
Dresslily Customer Service

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