kirsten f.

I booked a room on March 13 and tried to cancel it on May 8. The reservation is for June 8. I was told I was going to be charged for the entire stay. I called the hotel they said they cannot access reservations made through booking.com as they are bought in blocks. I called booking.com and they said that it was the hotel refusing to cancel that they did not accept any fees. After putting me on hold for 10 minutes pretending to be calling the hotel. I called the hotel back and they said booking.com is known for doing this and that they are lying. After reading all these reviews, I guess I believe the hotel.