Emailed a few times to get info on a Modway outdoor set and all my questions, which were generally about weight and dimensions, were answered quickly. The 11pc set arrived much quicker than expected, which posed problems for me, but it's not their fault, in fact I would rather have things quicker rather than delayed. The delivery guy helped bring it off the truck and we took care of the rest. I would get more pieces from them for sure. Keep it up.