Kim T.

Through a friend's referral stating that CheapOAir is a great website with awesome deals, I will not conduct business with them again. I booked an American Airlines ticket from DFW to Cancun, yet I received an email stating that the departure is from Cancun to DFW. Now, I'm from Dallas, why would I book a round-trip from Cancun to Dallas? I complained to CheapOair CSR and a female representative stated that I should contact AA. AA stated that since I booked with CheapOAir, I would habe to resolve it with them. Why am I (the customer/consumer) being penalized and go through this hassle? Whatever happened to the "customer being right?" I then contacted CheapOair CSR again and spoke to Phillip, agreeing the $50 cancellation fee BUT not to the $200 rebooking fee. While informing my frustrations, I was interrupted with rudeness and stating it was "my fault" and was then hung up. After receiving a confirmation email showing the fee, it also stated I will be charged for a $200 booking fee on using the credit. On my behalf, my fiance called CheapOAir and complained to a CST named Tryst. My fiance asked for his first and last name, along with an extension number. As he was unable to help, my fiance asked for a supervisor. Then "Cruze" came on and spoke. She was completely rude and also blatantly stated she "only goes by Cruze, no extensions number, no last name" and "our extensions number changes daily". I informed her that I want someone from U.S. A speaking to me. Unfortunately it was passed business hours and into the weekend, I would have to till Monday. I am completely disappointed and frustrated in their customer service and WILL NOT recommend to my family and friends.