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I placed an order and used a promotional coupon they sent me. The cancelled the ordet calling it "fraud" after taking money out of my account. It took me two weeks of corresponding to get no where with them. No resolution came about and by the time the got back to me the items I had originally ordered were sold out. They have no traiming in customer service. I do not recommend.
Kim S.'s review of Groupon earned 2 Very Helpful votes
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Brought a Groupon for an oil change at a national company that hit redeemed, but I never actually...
Hi Kim,
Thank you for giving us your feedback here on SiteJabber. I'm sorry that our loss prevention department canceled your order. The customer service department isn't necessarily able to speak on why this was canceled, but our loss prevention team should be able to find out why your order was flagged. Depending on which promotion was, there could be many reason why this order was canceled. Our loss prevention team looks at many things when canceling and order and I apologize if this order was canceled in error.
I'd like to check into why our loss prevention team canceled your order. If you can please reply to me here or in a private message with your order number and/or your login name I'll be happy to check into this for you. I look forward to hearing back and resolving this issue.
Best,
Jason Faria
Director, Customer Serivce