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Kimberly A.

Contributor Level

Total Points
80

1 Review by Kimberly

  • Everbuying.net

1/17/14

I bought a cell phone from this site and got it two months after I ordered it. I requested it to have insurance and expedited shipping but the insurance is worthless. My order was said to have free one day shipping but it took them a month to ship it out. I tried calling the contact number several times but it just kept giving me a busy signal. I emailed them and talked to someone named Jane and they said to give it three more days to ship. I did this but it got here two more weeks after she said this. After I received my phone it seemed to work until I put the sim card in. I can't pick up cell phone service even in a 4g network. I emailed another person about this and they said that all their phones are Quadband phones and need Quadband sim cards so I called the recent at&t store and they said there is no such thing as a Quadband sim card and that all of AT&T phones are quad band phones. So I emailed again and asked for my money back but I've not gotten a response at all. Also when I went to check the phone out there was an accidental picture on the phone that had at least 10 phones in the picture and they were all the same but it wasn't a factory of any sort it looked like someones home. This sight is fraud! I will not buy anything else from here ever!

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Mira L. – Everbuying.net Rep

Dear Kimberly A.,

Thank you for notifying us of your complaint. We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We are so sorry we do not have a phone which can support 4G network on our website now. Most phones on our website only can support 2G and 3G network. We have show the network frenquency of the phones on our website. If you cannot use the phone with your SIM card, you can return it to us to get a refund. I would appreciate you could tell me your order number. We will send you the returned shipping address, Thank you very much.

Kindly
Maple
Everbuying Customer Service Manager
1-530-758-3758
aftersale01@everbuying.com

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