Kimberly R.

I tried ordering a tortoise through them on feb 27,2024. I ordered a hatchling but they didnt have any so they offered me a different size. Which i was fine with and refunded me the difference. The day it was suppose to be shipped i got another email saying they were unable to ship due to the cold temps at night and they needed to wait until it got up to the 40's. I was ok with it. This morning 3/3/24 i checked the temperatures for where i am in colorado and the temps wont be anywhere near the 40's all the way into mid April. So i email them letting them know that i didnt want to wait until summer to get the tortoise and if i could just get a refund instead. They replied back giving me my full refund. I know in the past this company has had horrible reviews and i was hesitant on orderimg from them. But they have been great replying to all my emails. And at the end returning my money.