Kimberley B.

I wish Abercrombie could get their customer service figured out but I have had so many horrible experiences related to returns that I have officially reached my limit as a customer and won't be buying from this brand again.

If you do happen to make a purchase and try to return online make sure you return immediately (I received my order on March 13th and mailed back two items that didn't fit on March 15th and they tried to tell me I missed the refund window). They will do nearly everything in their power to just not give you a refund and if you don't follow up you will likely never see any kind of refund. If you DO follow up they will work pretty hard to make you take a gift card instead of following their own return policy.

It took me three different conversations with customer service and multiple emails to finally receive my refund a month late with absolutely no effort to make up for the large error they made by not issuing my refund on time. I also have multiple friends I have spoken with who have had these exact same issues related to the company not following their own refund policy.