Kimbelry S.

I just experienced the worst service and misleading advertising from this online consignment site. They had an offer that if you sent in your gently used handbags that you would get 100% consignment. I sent in two designer handbags that were in mint condition, Christian Dior Saddle Bag and a small, nylon Prada bag. I ensured that I met their stringent guidelines and sent them in with some other items. I received my payout and the handbags were omitted from the list of items accepted. I contacted the company thinking it was an oversight and I was sadly mistaken. I was told that my items were rejected because one of them had stains on it... not true and the Prada bag wasn't one of the styles they were selling. Again, untrue because they had the larger version on their site for sale... hmmmm. They sent me a picture of said "stains," but it was just a picture of a woman holding the bag against a wall... I didn't see any stains. So please learn from my experience and take pictures of any items that are valuable so you have proof of the condition of your products and also take their return assurance that is offered on each Clean Out Bag, but please keep in mind that you are not guaranteed your items will be returned to you. I am so upset over this situation and they are doing nothing to resolve the issue. Terrible customer service. I even offered to pay for my items to be returned to me and I was the items were "gone." So please be aware of this site. I wouldn't use it!