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This is the email i sent them and i feel it explains my experience very well
I signed up for a free box, you charged me one pound during the sign up process (not free) then told me my box wont come because you cant charge me, (again not free) so where exactly is this so called free sample? I was implicitly told i would not be charged, and could cancel at any time however, here i am with a notice from my bank and you that not even two days after i have signed up you have attempted to charge me TWICE!
Am i going to get my free box or not and if not can i please have my one pound back as this is obviously not a free tester box but a get one for a pound sample box, which im not getting either due to not paying £3.89 X 2 = £7.79...
Effectively paying £8.89 for two boxes when one is supposed to be a) free and b) the only one i should get due to being able to cancel pre next one is absolutely $#*!ing ridiculous!
Please refund all money and delete me from your dumb $#*! service.
I would rather suffer from obesity at the far end of depression after several suicide attempts due to my overeating sugary, artery clogging and fatty foods because at least then ill be getting what i was bloody promised...
Kieren B.'s review of Graze earned 7 Very Helpful votes
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Hi Kieren,
My name's Amy and I work for graze.com.
I was really sorry to come across your message today. It does sound like you had a very bumpy start with us and that something got mixed-up along the way:(
I can reassure you here that the one pound charge during the sign-up process would not have been a completed payment. When you add your card to an online account such as graze there will usually be a check made to make sure your card details are completely accurate as entered. This is done using a small charge which is immediately voided once the details are confirmed, so that the small charge doesn't go through.
I hope this helps, but as I mentioned it does sound like there also was some confusion with your order. I'm not able to help with this here, but I hope that this was resolved for you after your email to our very excellent customer services team. I'd like to make sure you have our email address in case you'd like to chat with us any further about it - getintouch@graze.com.
Please do drop us a line at any time, as we'd be keen to help detangle what happened and make sure you get to give our snacks a free try:)
I hope to see you over there!
All the best,
Amy