kieran d.

Purchased a Lenovo S90 mobile phone from LITB. Phone arrived a little later than advertised so wrote to them. They promptly replied and offered me a US$10 voucher in return. Good start.
When I had ordered the phone I had paid for the 'Customs & Taxes' cover, think it cost circa EUR 10. When the phone arrived here in Italy the customs charged me circa EUR 40. I send a copy of the customs receipt to LITB who then reimbursed me the full EUR 40.
Phone was greaat, as expected. Unfortunately it inexplicably died after a few months. It was still under Guarantee so I tried to have Lenovo Europe fix it. They responded that the guarantee does not cover the phone I bought as it is not sold in Europe. Pretty $#*!ty from Lenovo... not impressed with their customer service either. Anyway, thought I was done for as you'd expet that the manafacturer should fix such problems. Thought I'd wrtie to LITB as a last ditch hope to help me. I explained to them the problem, and that Lenovo wouldn't help. LITB responded within the day and offered me the guts of a full refund. They send me details of how to resend the procudct to them, and kept me updated on its arrival, and then the refund being put back on my credit card.
To summise. Amazing customer service from LITB, very impressed, and would gladly recommend to friends. Lenovo phone was great, until it died... still not sure what happened, but thanks to LITB I've been able to replace the phone.