K G.

Awful experience. Ordered a helmet for my husband for Father's Day, paid expedited shipping to get it in time. Ordered a size L (which, according to their sizing chart is what he needed) and it was WAY too small when it arrived. Ok, it happens. I made an exchange (which, mind you, I had to pay for the return shipping, to the tune of $18) for an XL thinking the brand ran small. Surprise, the XL is also too small. I contacted customer service and was first told that I was measuring wrong. I know I wasn't, so I asked them to walk me through it and I was right. Was then told "I don't know why, our size charts are correct". WRONG.

I asked for a refund of the return shipping for both times and was only told they "don't refund shipping". So here I am with no helmet, and $50 worth of shipping down the drain. Stay far, far away.