Kevin W.

Ordered taps from this website. They didn't ship after two weeks. Contacted them, they said to wait until December 26th (after the holidays) even though I ordered well in advance.

Long story short, they never shipped anything. Opened a dispute with my credit card company. Zoro.com is TERRIBLE with communication. They never told me why they never bothered shipping the item. They never told me why they're trying to sell an item they can't deliver.

I believe Zoro.com is a scam. I don't believe they intend to deliver on the items they sell. Like many of these chinese knock-off websites, they seem to just care about getting the initial purchase, not on following up and actually delivering, or offering any customer service.

Avoid this company as they're a complete waste of time.

I've been a customer for over 15 years. Thousands of dollars of orders. Customer service is absolutely horrible now. I just submitted an order of folders. They replied the artwork was wrong that I needed to resubmit. Earlier today I emailed *******@gotprint.com and requested someone call me to tell me exactly what's wrong with the artwork. I tried to resubmit new, fixed files, but their uploading page is having issues. It says the artwork doesn't extend to the edge (but it does). I contacted customer service and the agent (Brenda G.) said sorry, nothing we can do "I don't have a workout for that." What?!?! You're a printing company, get an email address where people can send the files. Get an account with senditnow or something like that. So I canceled. The agent didn't even know where I should click to cancel the order! I'm looking for a new printing company. Been with these guys for so long, but their bad customer service is killing them.

UPDATE: Just got a call from a customer service rep. They didn't understand the notes and what was wrong with the file either! Really funny. She tried to explain it and then goes "Wait, this doesn't make any sense!" Yep, exactly. You need to have your artwork guys (who actually do the printing) call and explain exactly what's wrong with the artwork. I've communicated with THREE different customer service agents today, and non of them could clearly explain to me what was wrong with the artwork so I could fix it. Also, if your upload page is having issues (and this is all you do for a living) you need an alternate way to upload files for when that page isn't working!

TERRIBLE customer service. I bought an item online (sierra.com), which was the wrong size. I returned it to their store and they issued me a receipt and said I would be refunded by Paypal, which is how the original purchase was made. Two months later, after countless emails and phone calls with their customer service department, they still refuse to refund my money! I've provided the transaction number, order number receipt, and even a photo of the receipt that shows everything! They have/had footage of me returning the jacket in their store, but they still won't refund my money. I've also filed a complaint with the BBB and am preparing a claim against them. Their customer service is very frustrating. They send stock replies that say they'll be back to you within 24-48 hours, but then nothing happens and you have to call and explain it all over again to a new person!