Kevin W.

I recently Purchased a hotel room that was listed as a Gatlinburg, TN property on Groupon. In good faith I purchased two rooms via Groupon. Upon arrival we became aware this property is clearly not in Gatlinburg. It is in a seedy section of Pigeon Forge.

The hotel itself was extremely run down and dirty appearing. The pictures on Groupon's website are profoundly deceptive and look nothing like the hotel. Upon entering the lobby there is a prominent sign stating "No refunds Given for Early Checkout". -- always a reassuring thing to see.

When I mentioned to the lobby clerk that we were expecting a hotel in Gatlinburg she just shrugged her shoulders and handy me the Groupon customer service number.

Groupon customer service was extraordinarily unhelpful in resolving this issue. They told me no credit would be given because cancellation was within 72 hours of check-in. They told me to read the fine print next time. The fact that they sold me something in a clearly deceptive way (like listing the hotel under a different city) was completely irrelevant to them.

We did not check in or stay at this hotel. I would never put my family in a place like this. -- Dirty, awful, completely unacceptable for a family.

As for Groupon, I'M DONE! They clearly misrepresented this property and could not have been less helpful when trying to resolve the problem. If you're thinking about purchasing through Groupon, do a web search for "Groupon Scam". You will see countless customer complaints pertaining to Groupon misrepresenting the product being sold.