Kevin U.

Do not buy. Use anyone else

Terrible customer service, lost item and would not refund cost

1) First off paid extra for shipping. $18 (stupid me)
2) It was to be sent in two shipments.
3) One box was received - 2 days LATE - and I paid extra:(
4) Next package was never received - I learned they did not even have in stock and had it shipped form the manufacturer -- NO notice this was the case - and there is an added 3 day delay in having it sent from manufacturer - VERY unethical
5) They blame UPS, blah blah - "We're attempting to verify the package location. / Lost package investigation "
6) I need the item; So Stupid me I give them more business and re-order - I get the item in 1 week - had to re-pay for shipping - they would not even give me free shipping. "Against policy" - I get the items from 2nd order
6) Epic tells me that they can do nothing for missing order; tells me they will email or phone me with update - They NEVER do.
7) Few weeks go by - Same "we are waiting for UPS status"
8) Crickets - No contact from epic
9) I forgot about it for few months (My fault) I call them again. Get the same "Against policy" can not refund unless UPS says it's there fault.
10) I'm out $58 (glad it was not more)

Prices Might be cheaper -- but AVOID EPIC -> FAIL at ALL cost No NOT USE

I recommend (www.ebasesloaded. Com) Great company FAST shipping (was free) so price was the same (2 days from CA to east coast too!)