Kevin D.

This company has HORRIBLE customer service. I wrote to them two weeks ago to inform them the Cole Haan shoes I bought had a problem and were clearly defective. I asked if I could send them back or should I have them repaired. At first they suggested I have them repaired locally and they offered $20 towards the repair. I was quite honestly stunned! I guess I am used to Zappos who would have immediately shipped out a new pair and asked me to return the defective pair when I could. I questioned them and they then said they needed to "investigate" further (?). Subsequently I received a follow up, email approximately 4 days later requesting I send pictures of the defect. I did so immediately. I received a follow up email from someone in Customer Service explaining the person who had requested the pictures was away but they would be sure to get the pictures to him. It is now 4 days later again. Still no follow up. I've asked for the contact info of the person in charge of Customer Service. I do not anticipate anyone in his company doing the right thing but I do want to let them know I will do all I can to ensure people know how poorly they treat their customers. This is whi love Zappos. Their responsiveness to customers is unparalleled and doing business with a company like Rue LaLa reminds me of how good Zappos is, and how bad these others can be.