ketan p.

We bought Dough Pro Express from Webstaurantstore online in Early March'2018, after we received item, we reach out to manufacture as we were having difficulties on setting temp. We also want to talk to Manufacture regarding temp and time we need to role our fresh dough and we were told that we need to store Dough in Freeze for 12 hours before we can use on dough pro express, this could not work for us due to lack of space in our restaurant and we use fresh dough. We initiate return with WebstaurantStore, at first they refuse to take back, after we directly talk to Dough Pro, they took over 3 weeks before they provide us Return authorization with we have to pay 20% restocking fee + shipping. I was still agreed to ship as this machine was no use to for us and not use at all. We return machine end of March and today 5/3/18 we are still waiting for refund even reach out regarding this matter several time with WebrestaurantStore. As small business you we deal with B2B, would expect that WebstaurantStore should follow and keep me updated time to time. They go there money so they forgot about us. wouldn't recommend dealing with WebstaurantStore or Dough Pro guys.

This is my 2nd worst experience with Lowe's, i ordered Electric Dryer from Lowes.com site and selected Apex, NC area store to deliver the product. I place an order on 4/18/2018 and site stated the delivery date 4/22/2018 between 8 am to 8 pm window ( you kidding right 12 hours?) waited on 22nd till 5 pm and call Lowe's Customer service, they told that the item i order is out of stock at local store and they are sourcing from other location so it will be deliver on 4/29/2018, i ask them that why i was not inform nor send email regarding this as i have to ensure someone is there to receive delivery. Customer rep told me that Store manager will reach out as they should contact, next day i got call from local store manager and he told me that item was not in stock, i ask them that shouldn't you store inform me so my family member have to wait 10+ hours as courtesy, he convey me that he will deliver by 4/29/2018 and will ensure that someone will call day before, again no call no information on delivery. I called today ( 5/2/2018) again and was told that they haven't received item yet and they will deliver by Friday 5/4. I do not have good faith. Not sure what era Lowe's live in, at least i live in internet/email era and should at least expect email about status on my order. This is why Lowe's Amazon and Costco are winning pls learn from them how Customer service called else face wipeout in near future.

Customer Service is amazing... keep it up!

My wife order two Saree from this place, after order place she received emailed day later that one of the Saree is out of stock, wife requested refund, its been 3 weeks and she call and email few time no response from this site, very poor server, wouldn't recommend business with this guys. Getting nice site won't give you international customer trust and business, you need to earn respect by providing a server and keeping the promise...