Keonte L.

I am beyond beyond disappointed in this company. By far on of the worst experiences I have had. It's started out great! No complaints and it was good extra money, between $400-$600 a week. However, everything went wrong about a week ago. I received a delivery only order. Now mind you, when they changed the delivery fee to $1 I asked to be switched to a shopper only but didn't receive a response. Reason being. They have a bad habit of sending you wayyyy outside of your zone despite the fact the team lead in orientation said we would be delivering no more than 15mins from the store we shop at. That was a bold face lie! I was also told I would receive an hourly minimum of $10 hour to compensate for the time spent without an order, another lie! The hourly minimum is only for the first 20 orders. Back to the matter at hand. A week ago I received a delivery only order. I get to the store and half the order has to be redone because all of the frozen stuff had melted. The previous InstaCart member had spent over an hour and fortyfive minutes trying to deliver the order. I get all 11 bags to the customer only to see for myself that there was no parking and the customer was requesting that I park in a tow-away zone were tow trucks were sitting and waiting for unattended cars because according to the tow truck driver it had become a major problem so they were really enforcing the ticket and toe policy that clearly marked by dc government signs. So I call shopper happiness and explain all of this to them. Now I've dealt with them before so I am fully aware of the unprofessionalism. They are the worst group of reps I've ever dealt with and I have been in the customer service field for over 11 years with insurance billing which everyone knows can be terrible. Shopper Happiness is full of disrespectful, snobbish attitudes but I called them anyway because I really didn't have any other options just like the member before me. The first rep said "oh well" and hung up on me. The second rep told me to end my shift and take the reliability issue. The third rep (that was supposed to be a supervisor" told me to take the chance of my car getting towed (no they were not going to reimburse me) or end my shift and she would make sure I got a reliability issue. I told her I would deliver it but the customer would have to come down so I wouldn't have to leave my car. Her response "we offer door to door service, I'm sure that was explained to you in orientation". So I did the most logical thing, I ended my shift and provided a detailed explicit for my team lead. No less that 5 minutes later I received a call stating that my shift was going to be ended because I cursed at a shopper hapless rep. THAT NEVER HAPPENED! I never said one profain word to any of the reps I spoke to. I told him this and he told me he was going to disable my account, pull the calls and investigate further. Welp, that never happened! I sent him text, no response. Left him voicemails, no response. Send emails to shopper happiness, no response. I was finally able to obtain an email for "upper management" because of course they don't have a number to call. It took "upper management" two days to respond and once they did it was just a generic message that stated that my account was disabled due to a customer incident. What customer incident? I didn't have a completed order that day to have a customer incident and the customer in question was very understanding of the situation. According to the "city lead" my account was deactivated due to me using profanity. A prime example that the call wasn't pulled and my email weren't reviewed! I asked them to pull that calls again and three days later I get an email from the city leads "supervisor" stating my account would be deactivated today because I refused to do delivery only orders. Again that wasn't the case and that was yet another LIE! So when hoodrats and hoodlums deliver your orders you have every right to complain and please do. They are finding every way possible to replace the loyal manner with newer, younger members. Wayyyyy to many new people and they are not being monitored. They are kicking the good people out and cutting their order. Just order somewhere else, trust me! They over charge customers on everything anyway and they allow us to use coupons but charge you more than the regular price just an FYI! They'll be gone soon!