Kent J.

I tried making a reservation and after waiting a few minutes I got a notification that the reservation didn't go through and I had to try again later. I ended up going through a different website only to find out later that it DID go through. So now I had two reservations for the same flight. I called customer service to ask for help or to see if they could at could switch the name to someone else who would be traveling with me. The 30 second conversation consisted of a man telling me that I "know full well" that I can't cancel or change my ticket. I am normally very patient and nice on the phone because I believe you catch more flies with honey. But this man didn't even consider helping remedy the problem his website had caused.