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I ordered 18 items through them and decided to return half of them. They want a $63 return fee to ship those items back to them. Ridiculous. STAY AWAY!
Listened to a high pressure sales pitch that was much longer than promised. If this service is so great why do they need a 6 month commitment? Also many of the five star reviews are bogus and right off the sales script I heard earlier today. If people truly gave 5 stars they would identify their business. Stay away.
Hi Kent - I'm sorry that you didn't have a good experience with a member of our sales team. I also want to respond to your point on reviews. Every review on this and other review sites is genuine. We're proud that we've received positive feedback from many of our customers, and try to address any issues that may be identified in negative reviews. Soliciting fake reviews is simply not anything we would ever do as a business. If you're interested in seeing more feedback about Yodle, you can visit http://www.yodle.com/success-stories.
Thanks,
Syvenna Siebert, PR Manager
646-770-8974
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We would like to thank this customer for shopping with us and we appreciate their feedback about the return policy. Our policy now focuses on free exchanges because we’re certain we can find the right match for our customers – whether that’s a different size, color or completely different item altogether. Our homepage says “free shipping + free exchanges” and the entire policy was announced and listed under the Returns section of our Help page. As we understand that for some customers, this option might not be a fit for them, we’ve also worked to make returns as easy as possible – though if no item is being exchanged then there would be restocking fee. In accordance with our guidelines we are unable to waive any restocking fees. We understand that this customer is disappointed with our policy, and we do sincerely apologize for any inconvenience this may cause. Should they opt to exchange, we’re happy to help them find new styles or items to try.