Ken S.

How many customer service people does it take to address this problem,,,4 (Ed, Jay, Kevin, Marlene).
My wife ordered a pillow (order *******) at the sale price of $49.95. She was charged $79+ which was the non sale price. When the pillow didn't arrive on the promised date of 10/31, all the above team failed to respond to this problem until Marlene ordered a replacement and requested that the warehouse address the delivery as a priority. She adjusted the price to the sale price after falsely claiming that my wife placed the order before the sale started. She said this was all she could do.
I have spent the good part of my day working on this and I still do not know when or if it will be delivered and the only compensation for my troubles is getting the price we intended to get in the first place.
I think a further credit is appropriate for the hassle relating to this order.
*******@verizon.net/