As we have read from others, we booked a hotel on this site for a month down the road. We canciled it a few days later, revieved a cancilation confermation. After some time we did not get a refund. Multiple e-mails and a fraud complaint to my card company got us no where. You can't call them. When we e-mailed, they sent us back some standard response. It seems they pulled our chain long enough to get past our card companys fraud investigation dead line. Don't use this site. They will keep your money.