Kenneth F.

Starting in 2024, 800 Pet Meds was a acquired by PetCare Rx for 36 million dollars. Ever since the merge I have had very horrible customer service over the phone. Totally clueless personnel and very loud back round noise in the call center. Phone connection problems, pauses on the phone, very long wait times and reps who don't speak English that well. For many years I spoke to a person over the phone in this country, mainly in their corporate office in Delray, Fl. And never had these problems. It turns out that when I called to order some products for my pet I got a call center in Africa...? When I asked the rep where I was calling she told me I was calling the US. After speaking with her ordering my pet supplies she finally came clean with me and told she works in a call center in Africa. When I received my order through email conformation she didn't apply the correct discount on my order. I guess I will have to eat the $54.73 difference and will never place another pet order with them again. I tried calling them back to maybe get my discount refunded but the phone system states, "your wait time will be 23 minutes".
I just called Chewy and got an English speaking rep located on the US. No wait time!