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Kenny B.

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1 Review by Kenny

Ultimate Guitar

  • Ultimate Guitar

“Terrible Customer Service”
12/22/23

Unprompted renewal with their TOS stating they get to keep $30 of it regardless. That's a scam and should be illegal. Will never recommend to anyone.

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Ultimate Guitar S. – Ultimate Guitar Rep

Hello Kenny, Thanks for your feedback. Auto-renewal occurs not arbitrarily, but according to the plan for which you sign up for subscriptions. Yes, unfortunately, a full refund is not possible due to licensing reasons, but refunds are provided in accordance with our return policy: https://www.ultimate-guitar.com/about/tos.htm

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