Ken G.

I bought the GRAVITY FSX 1.0 BICYCLE because I needed a bike to work for Uber as a messenger in NYC, as I've been unemployed for a while and needed to do something for extra cash. The bike looks great and even better, as I added a few extra accessories to it! I get compliments on it wherever I go. I got it for a great price and is definitely worth more than what I paid in comparison to other bicycles in the same class which go for more. It rides wonderfully. After about a couple of days I noticed there was an evident problem with the wheels, especially the rear with the cassette gears attached to it, they were noticeably wobbling. I emailed Larry at the service department who expressed his concern, apologized for any inconvenience and he immediately told me he was sending out a brand new upgraded set of premium wheels to me and would reimburse me for the new tubes I would have to purchase, as the the.new wheels accepted a different kind of valve system than the original wheels. I received them in about 3 days and they were exactly as he said an upgrade for sure, they look great and I did a little search online and they basically retail for 2/3 of the price I paid for the bike including shipping! He also reimbursed me for the tubes plus a fee extra dollars for my inconvenience of having to go back to my local bike shop to do the work necessary to swap the old out FOT the new. In short, I am an extremely SATISFIED CUSTOMER AND WOULD HIGHLY RECOMMEND DOING BUSINESS WITH THIS COMPANY. YOU WILL DEFINITELY NOT BE DISSATISFIED!

GREAT JOB BIKES DIRECT, GREAT JOB!