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I have ordered a 2nd pair of shoes, first time we got the wrong size but box size was correct-NOT the shoes. It took a month for reimbursement. 2nd order was a mistake because I decided to give them a 2nd chance…. BUT my order was never delivered but I received a delivery notice so I had to order another pair but in a different color since my original color no longer carried the size I wanted. I will never order online again, we are now in March and my initial order was in mid January. I had provided an online review through UA and it was denied! Clearly Under Armour is sweeping complaints under the rug. I also don't understand why pickup isn't available when I live minutes from the store and a factory near sandy point MD. Completely unsatisfied! Not worth it. Buy in store if you have too or don't shop there at all.
Tip for consumers:
Don’t shop on their online site. Go to the actual store. I ordered twice, first time was incorrect, 2nd time my order never arrived. This whole process took me 2 months and still no shoes that I ordered. Their online service is terrible, how do they screw it up twice??
Products used:
None. Never received my orders.
I ordered a jacket from this site on 11/16/14, today is 12/12/14. I haven't recieved my order and my order still stays "Processing Order" and it's been almost 30 days. They were quick to take my money but taking forever to let me know my order is being shipped. So I submitted a ticket to Refund my money. I no longer want the item. Especially after all the BAD reviews about this company and their terrible products. I NO LONGER WANT this order, THEY NEED TO REFUND MY MONEY AND THEY CAN KEEP THE JACKET! Nobody should wait this long to recieve an order. My complaint number to refund my money is: T*******605
Kendra J.'s review of Under Armour earned a Very Helpful vote
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The top is fine, however the returns system for Under Armour UK is not up to scratch. I wanted to...
I returned two items on order US-26605597. Received back by under armour on January 26 2024. I...
Dear Kendra J.,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please accept our sincerely apologize.
We will be in touch with the customer to personally apologize and offer special consideration for what was clearly an unacceptable level of service. We can and will do better in the future.
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
We are committed to assisting every customer at any time.
Best Regards
Customer Service from Dresslily.com