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Please do NOT buy from this Ali Express seller George Smith Jewelry(ROXI Brand). Sent defect items, refused to refund me full. I thought it safe to buy from them as mostly five stars feedback. But I was wrong. They sent defect earrings to me. The stone was not fixed well, leaving very big gap between the stone and earrings. Can see the defect with bare eyes.
The seller admitted that they sent defect items, but refuse to refund. How to give such defect earrings as a gift?
The dispute process was long, more than one month. Seller refused to refund full, only refund 30% after the round, round process in circle. Ali Express did not do anything, only asked to me to accept 30% or ship it back. The postage cost more than the earrings, so I can never ship it back.
Waste my time and money to buy from this irresponsible supplier. After time and effort spent to escalate the dispute, I still have to bear loss of 70% of item that I have to throw away. :(
Tip for consumers:
Do not waste time escalate the dispute unless you prepared to accept 30%. Ali Express would not help buyers. If sellers refuse, the most you can get is 30% or ship it back (you have to bear postage to ship back and you may not even get the refund back)
Kem M.'s review of AliExpress earned 9 Very Helpful votes
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