kelsey c.

I placed an order a few days ago, I got a phone call stating that I needed to call to confirm my order. I was a bit skeptical to call because I already from the site before and had never needed to call to confirm an order. So instead I emailed customer service and advised that I will be emailing to confirm my order rather than call the unfamiliar number back. I received a reply back that my order looked good and there was nothing wrong with it - it was still processing. Then just tonight I received an email from Ideel stating that per their loss prevention investigation my order had to be cancelled?!?! Really!? I did nothing wrong, but did use the 35% promo that was sent to me via email. I am pretty positive that my order was cancelled because I used the discount that was given to me by none other than Ideel. Ideel is a scam that uses bait and switch to lure customers into thinking they are receiving a good deal. Ideel you've just lost a customer! Shame on you and your deceptive practices!