Kelly Z.

I dare you to try to find a way to talk to a human at this company. There is no number to be found. And it is so many steps to cancel, but they sure make it easy to take your money and increase your fee. It is deceptive advertising to make it appear free. People are not stupid. The company should take note there are almost 800 1.5 average reviews here.

I am trying to use this for citations, but it is next to impossible to get past the five flaming videos assaulting me. If their product is so good, you would not need a cheap distortion from all the incessant ads. Build a good product and people want to come.

I would not use this because there are better alternatives that don't attack you with ads.

We had already narrowed down our search to a few facilities and I was wanting insights or professional opinions on the places. So I called APFM. And boy do I regret it! They offered no new information and seemed keen to get me off the phone. All they really wanted was my contact info to unleash the hounds of every facility around. I specifically told them NOT to use my work number and gave a different number. And they NEVER asked permission to give my personal information out. But literally within 5 minutes of me hanging up with them (again being of NO help) I got three calls to the number I said do not use and got slammed with emails from various facilities. What a racket. Think about it- free to us, but they make their money somewhere. How? Their "partner" facilities. But partner facilities would never pay if they didn't get recommendations. I have never had my personal information bastardized in such record time. It was clearly about the money, with them politely trying to find out what my father did prior to retirement. While the people were pleasant, they should disclose that they are going to send your personal information out everywhere at record speed. Learn from our mistakes. I wish I had read reviews on them before calling.

I don't have an axe to grind and don't typically write reviews. But I had two customer service experiences that lead me to believe this company is not ready for prime time retail. They spend their effort in looking good and having slick shots, It is so enticing that I just bought a rug from them against my better judgement. But as others have said, buyer beware on 2 things: 1. Pricing- the great deal is the exception vs the rule, 2. Customer service is laughable for a company that tries to have an online presence, and 3. Descriptions are vague and delivery dates aren't set in stone. When you have online benchmarks like Amazon and Land's End online, you can't play with the big boys with haphazard service. I have bought several things over the last several years and rarely is it great quality without a hitch. It has happened, so hope springs eternal. Two examples: I bought a green chair for my green scheme living room. The chair arrived but was red fabric instead. They had no idea because it came from China. It took weeks to figure out what to do. I was happy to send it back, but they wanted me to take it to a shipper and pay for their mistake. Also, I bought an earring necklace set. I got the earrings, but the necklace was hilariously mismatched and looked like some bizzare rapper necklace. They seemed baffled to understand why I wanted the necklace as it was a set. Another set of calls,,,,,
So you can cherry pick items, but have low expectations and they might be exceeded.