If I could give -0 I would! I never received the robot vacuum I ordered. I reported right away. Then they said UPS marked it delievered. No one ever helped and said they cannot do anything and closed acct and marked me of abuse for not paying and sent me to COLLECTION! I asked them to show proof that it was delievered and they could not. Now I'm left with something to pay on my credit report. This is why QVC has law suites against them. Even from employees! So, thanks for not helping in finding a resolution!