I have been selling and ordering from Thredup for a couple years now. I have received great items. When there has been a discrepancy with condition of items, they take care of the situation promptly. When my coupon code didn't work, they gave me a new one, when I couldn't get the system to accept my address for expedited shipping, they expedited it at no charge to me. I am happy! I love the idea of recycling clothes!