Kelly F.

I booked and paid for a cruise to Bermuda and purchased the cruise insurance, all through Royal Caribbean. The night before the cruise was set to sail, Royal Caribbean emailed me to let me know the itinerary changed from Bermuda to Canada, because of bad weather. We didn't even get a 24 hour notice about this change. We were already packed for Bermuda weather and drove to New Jersey for this cruise. Apparently others received a second email about canceling the cruise and getting a full refund for the change in itinerary. I did not receive that email, even though I purchased cruise insurance. And no one in customer service is answering my question as to why I never received that email.
Also, they stated we would have 2 days in Canada. Day 3, we arrived at midnight. So we had all day for Canada. We then left at 3:00a.m. On Day 4, and they considered that a full day. Idk how 3hours is equivalent to a full day, but according to Royal Caribbean it is. On Day 3, when we got off the boat to explore Canada, literally everything was closed. The Farmer's Market was closed, museum was closed, churches to tour were closed, and the Sky bridge was closed. After finding out there was absolutely nothing for us to do in Canada, we got back on the boat just to find out that shops, some bars, PADI (a diving activity) and the casino were closed. So all we had to do was either sit in a crowded hot tub or an ice cold pool on the cruise ship, in Canada, where it was maybe 60-65 degrees. Since they considered Day 4 a "dock day", even though they left the port at 3:00a.m., some of the previous activities were closed as well.
Royal Caribbean did however give us a $100 Onboard credit. Which they then took back by charging us $16 a day in gratuities.
To top it all off, I have been trying to get a hold of Customer service to express my disappointment and ask why I never received that refund email. Out of 5 different people I've tried contacting, only 1 person got back with me about the issues. But they still aren't answering any of my questions.
If you are considering a cruise, I'd seriously look at reviews at other cruise ships before booking with Royal Caribbean.