Customer service is not very helpful and they continue to come up with excuses as to why my order hasn't arrived and why they can't ship a replacement. I can order from any other company and it comes in a timely manner. I ordered on the 7th of April and it is obvious that my package is lost but they won't help until after 15 days. I needed this order for a wedding this weekend and they won't overnight anything because according to the customer service person i spoke to "We don't do that".
Hello Kellie,
We're sorry to hear that you are unhappy with the services we provide. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Bella