Kelley R.

Signed up for the 3 day trial, two days later (a Saturday) tried to login to cancel. "You're account has been disabled. Please contact customer care." Customer "care" doesn't answer. I'll have to call my bank on Monday to stop pay, which will undoubtedly be too late to stop their charge. All these bad reviews... why haven't they been shut down?

Playster Corporation is knowingly and repeatedly defrauding its customers by offering unlimited premium audiobook content with a higher cost subscription, then removing the premium content after a month or two and limiting you to a poor selection of titles. They do this to people over and over - it is a known issue and widely discussed online. They simply cannot afford to deliver on their promise of premium unlimited titles, so they throttle you.

If you complain, they will tell you content was blocked based on your "geographic location." To test if this was true, I started a new account. All of the blocked content is there, but it says I'll have to pay for a premium account to get it. I already pay for a premium account, and it doesn't give me access.

Despite showing them this evidence, they refuse to allow the blocked content. They will instead cancel your subscription and give a refund for a month's service. But they continue to scam other customers, and their obvious goal is to sign up many premium subscribers and count on most of them being too lazy to complain or cancel.

I have gone through the lengthy and unfortunately unsuccessful process of filing a formal complaint with the BBB. I have also reported the issue to the Google and Apple app stores. No one is doing anything. Today I filed a complaint with the FTC and I encourage other victims to do the same at https://www.ftccomplaintassistant.gov/?utm_source=takeaction#crnt

I will not go away on this issue. If the FTC is of no assistance I will start looking into what it takes to file a class action lawsuit. I want this company to stop scamming people or I want it shut down.