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This is the WORST site to orser lingerie from. I saw their add on facebook and I thought i would try it out. I sign up, order a set, and receive it. First off, the bra is the most uncomfortable piece of crap I've ever owned, second they enrolled me in what they say is a free VIP membership but i was being chared 39.95, monthly, and it was put on my account as store credit. When i noticed this, i called their 1800 number and the lady was very rude and refused to refund me the money they had been charging me since august! So. Ihad my mother call them and the lady explained to my mother that it was a "free" membership but you have to look further into it to find out they charge you a monthly fee. Because free apparently means 39.95. So after demanding to speak to management, she finds out she can email them and get a full refund. So i did receive a full refund but i will still never ever buy feom these con artists again! Worst company alive! Although i do recommend victoria secret, never been steered wrong their (:
Tip for consumers:
My tip, don't use it!
Kelaey P.'s review of Adore Me earned 2 Very Helpful votes
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I joined 5 years ago after seeing what a great deal it was - a new set of undergarments for a...
I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hello,
Thank you for your review. We do apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure that we are going to investigate this issue.
Regarding the membership, it is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy.
Members enjoy many lingerie perks and benefits: http://www.adoreme.com/how_it_works
That being said, we apologize for any inconvenience we may have caused you. Please do not hesitate to contact us with any further queries. We will be happy to assist you.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
help@adoreme.com