It is quite obvious that everyone is very upset with the way Beyond the Rack has treated their past loyal customers. This site is great but it is not getting us results. Email me personally at *******@yahoo.ca and register your name and email address. I will ask you to keep your correspondence and type one letter that explains your situation. All information will be used in court to have a judge determine if BTR can hide behind their requested protection they paid for and continue to profit from new buyers. Even if your claim is small the rewards of standing up to a company like this is enormous. You will be doing a justice for honest and trusting online buyers. No appearance will be necessary. Just take the time to document your claim and send this, will let the lawyers take care of the rest.