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I made a purchase in March for my best friends bday. I didn't know until after the purchase that it would be sent out by April 13-17... So it said! Those dates came and no package so I emailed about it. Then I chatted so I cancelled it by chatting with someone online so I thought! The next day money was taken out of my account! I called and had to leave a message on an answering machine! No return call! A couple of days later the package was sent. Once again j called the number and was quite pissed! A lady called and left a message saying she check records and I had only contacted twice! Lies! I was at work btw and she called back again leaving a message saying they were processing the refund just to send the package back one I got it! Well that's was Late April! It's may 9 and I still have no damn refund! Or incentives! Stay away! A complete scam and thanks for ruining my best friends gift!
Keela C.'s review of Groupon earned 4 Very Helpful votes
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Hi, Keela,
Thank you so much for being in touch with us via Site Jabber. I am so sorry for the inconvenience and frustration with your order and refund.
It looks like you contacted us from two different email addresses, one with an underscore between the name and number (the email you registered with) and the other with no underscore. Because of this, all of your contacts were not under your registered account. This is why the representative was only able to locate two previous contacts. I apologize for the confusion this caused.
I had our refund team resubmit your refund. Please allow 3-5 business days for this to process. You should see it no later than Friday, 5/15/15. If you do not see it in this time, please feel free to reach out to me directly via private message here and I will have our team reach out to our bank.
To show you how very sorry I am that your first experience with us was less than desirable, I've placed a $25 voucher on your account. There is no minimum purchase required to redeem it, but it may only be used in one transaction (there is no change given).
Please do not hesitate to send me a private message if there is anything else I may assist with. I do hope to see you on the site soon.
Best,
Jason Faria
Director, Customer Service