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Kaylin L.

Contributor Level

Total Points
83

1 Review by Kaylin

  • Milanoo

2/28/14

I ordered two cosplays, two wigs and a pair of shoes which totaled into a very expensive order. I ordered these at the end of January, hoping to get them by March 30th for an anime convention. After checking the progress on the site (I knew the processing time could be a bit lengthy) it told me my expected arrival date was April 2nd! I didn't realize it took almost three months to process and ship something!

I've been dealing with customer service for a few days now because I just wanted to cancel the order and get my money back to spend at a different website. But after they skirted around the issue, they finally told me they could only give me 50% of my money back.

Are you kidding me?! I don't even have the product yet, it's still in your stupid factory! I tried contacting them again and they gave me a faulty email address to contact which clearly didn't work. So not only am I not getting my cosplays on time, I spent a small fortune for them.

And after reading all these reviews (which I should've done before I purchased, my mistake) I am severely worried over the quality of my eventual product. This website is a joke and probably a scam. Do not buy from here. Don't even go look at the website, it's definitely not worth it.

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Milanoo C. – Milanoo Rep

Dear Customer,

Thanks for sharing your shop experience with us here, and we are sorry for all the inconvenience that have been brought to you. For any cancellation, we have the cancellation policy on the site, please have a check: http://www.milanoo.com/help/index-id-1079-childcat-32.html. As for the quality, you could contact us if you have any problems, and our aftersle support can always help you with the order. Your greatly understanding is appreciated!

With best regards.

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