I purchased an order of a dozen chocolate strawberries from sharis berries for my cousins birthday. I paid $30 in shipping and handling because I ordered them the week I wanted them delivered. This was a lot for shipping and handling but I really wanted to give my cousin a special birthday not only did the strawberries never arrive but I was also charged for them. I called shari's the day before the scheduled delivery and there wasn't a problem. Every customer service employee I spoke with put me on hold numerous times and yet still couldn't tell me what the issue was. This was by far the worst experience I've ever had with ordering anything online