I've given shapeways the benefit of the doubt over and over. Their plated material is crap, their 14k gold plated material turns fingers green in 4 hours and they tell me thats normal and won't issue a refund. I ordered their green polished plastic and it was so rough and not shiny at all. Not even smooth, it looks like mill wax. Their customer service is pathetic and condescending. I hoped to spend thousamds with them manufacturing my new jewelry line, but I will never work with them again. Absolutely terrible and not worth one cent.