Kayla B.

A lot of the shoes really aren't the best quality, but there are definitely some good ones. The exchange policy is very simple so it's not an issue if you get an ill-fitting shoe or you find it too uncomfortable (which many, many of their shoes are). I basically only have a VIP account at the moment because I still have credit on my account and absolutely do not trust this site to honor those credits if I cancel that. If you have a real issue with the site the customer service is the absolute worst. I have been trying to get my issue, inflicted by a site error, resolved for over a month. At one point, I was told a supervisor would call me back within 20 minutes... a full week and a half later, I called again and was told the error would definitely be resolved within 48 hours, which I have been told several times. It's been over that 48 hour time limit, again, and there is still no resolution. I highly recommend not purchasing from this site.