Although customer service DOES answer my emails, I ordered an item in early FEBRUARY and have yet to receive it, the last email said if it hadn't arrived by the 23 of March to contact them again so I did on the 27th, now they tell me it will arrive by the 15th of APRIL?! WTH? Why would something I ordered and paid for in FEBRUARY not arrive unitl APRIL?!
Hi, Kay. I am afraid 3164941346616432 is not a miniinthebox order number. It should be a serial number like 1603221423781209 or 23781209.
To handle your case in a more effective and professional way, we highly recommend you login your miniinthebox account and submit a ticket for CS support. We will check your order and respond in 24 hours. Thank you for your understanding.
This how you can contact them:
http://www.miniinthebox.com/knowledge-base/c1169/a2118.html
MiniInTheBox Customer Service