Kay C.

I tried Pure Formulas years ago and ended up stopping all purchases from them because their customer service department was horrible. They continued to charge me for things I was no longer ordering and then it was like they "played dead (or dumb)" when I called about the problem. I recently started ordering from them again HOPING that they were a newer company when I'd had problems with them previously and had since worked out the kinks and improved their customer service relations. NOPE - BIG NO! They are still horrible! It's like trying to talk to a toddler about a problem - extremely unprofessional and completely ignorant…and, once again, I lose money (and time from having to deal with them). Lesson learned - Done with this subpar company!