Katy M.

My son was flying out on his British passport with a passport that had 11 months validity. Lufthansa at check-in refused to board him because they said when he returns to the UK he only has 5 months validity and forced him to buy an earlier return. We kept telling them that you can return to your own country with even an invalid passport and that the 6 month rule is when you are leaving your country not entering it again. However they told him either pay more or we won't board you. When he complained they threatened to arrest him. As he had to go to Iran on that flight he had to pay. Now he is in Iran where he is told that he has to stay until the original date and that there is no problem for him to go back on that date. Lufthansa, however is saying that they can't do anything that he has to go to a travel agency and pay to get for another ticket to have his original date reinstated. He is in effect stranded in Iran and they are saying that yes, he can go back on the original date but has to pay yet again for a ticket. I have tried to call them but there is no customer relations number - you can only submit a feedback! And they do not answer the feedback, I have sent them 6 already. My son has no money now to buy another ticket and he has to stay in Iran for his studies until the time of the original ticket. This is just highway robbery. Every number I call just say we can only take money and sell a new ticket. How can a large company like this not have a number for customers to call in an emergency. How can they not even have an email? Just a feedback form with no reply? Surely there must be a travel ombudsman that one can complain to? Apparently they can only forcibly take money and threaten people, but cannot even rectify their own mistakes or even acknowledge complaints! Never ever fly Lufthansa as there is no accountability and they will do whatever they want and ride roughshod over people. All other airlines have customer care lines except Lufthansa.

I ordered 2 cakes for the cost of nearly £200 for my twins which were supposed to be delivered on Friday! They sent me an email on Friday saying that they couldn't deliver on Friday and that it would be delivered on Saturday! I had to change everything over to make sure I would be home on Saturday. Then after I'd left the house on Friday at 4 pm and told them that I would be expecting delivery on Saturday they sent me an email saying that they would, after all be delivering on Friday evening! I was at that time not home and we had very expensive theatre tickets. My husband had to miss his ticket and stay home for the delivery as the boys wanted their birthday cake! Lo and behold they never delivered the cakes! £200 for cake and double that for theatre tickets that were lost and ruined! DON'T EVER BUY FROM THESE PEOPLE BECAUSE THEY ARE CHARLATANS AND THEY BREAK LITTLE CHILDREN'S HEARTS!