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In ordered a beautiful T-shirt from Rose-gal. Fist they sent me a tracking number that didn't work. When I told them the tracking number didn't work, they just said that it would arrive in 10 to 25 days. I knew that, but I wanted to track the package. They shouldn't even give out a tracking number if it doesn't even work.
The worst thing that happened is that they sent me the wrong order. I waited expectantly for this beautiful t-shirt that I saw on the website. I received a hideous shirt that was an entirely different print and silky fabric, not a t-shirt. It was all scrunched in a tiny bag.
It really didn't take a long time for a product to arrive, but it wasn't what I ordered. I am so disappointed. I could not wear cute clothes for years, and I see the cutest t-shirt ever and was so happy to be able to purchase it... and what do I get!?!?!
Katy D.'s review of Rosegal earned 5 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Katy,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
As you selected free Flat Rate Shipping and the delivery time of surface mail will be around 10-25 business days after dispatch if there are no delays. But there are some external factors which may cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
We had sent an e-mail to you to solve the problem of your order, please check it and reply.We will deal with the issue efficiently.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service