I have never had so many parents be so unprofessional on any site or agency I have ever worked for-people scheduling phone interviews or in person and just not showing with no message to cancel. Maybe its the anonymity of the whole site that makes parents think this is ok behavior, but its just plain rude. If you no longer need someone or have to reschedule-just email. Send a text. Call.
Thank you for taking the time to leave your feedback. This is definitely helpful as the team works to improve the user experience of the app. I will be sure to take this back to the team.