Katrina L.

Excellent experience. We have bought tickets to concerts, sporting events, a musical. We have not had a bad experience. Tickets have always arrived when promised. The seats have been exactly what we expected. I feel like we can buy from StubHub with confidence.

I ordered an item from nomorerack.com at the beginning of December. It showed as being shipped on December 13th, but there was never any shipping info available, and it never arrived. I sent numerous emails to customer service and the response was always the same: the order is with their vendor and there was nothing they could do. Then the complaint was marked as solved -- although clearly nothing was solved. After many attempts, I was finally referred to a manager, and received a refund with a note that I could keep the item when it arrived - which, of course, it never did. I was told I got the refund because the order fell within nomorerack's Christmas delivery guarantee -- apparently I wouldn't have gotten a refund otherwise. Also, I get 3 or 4 emails daily from the website and you CANNOT opt out -- when you try to click the link to opt out, nothing happens. I just gave up and delete the emails. Addendum: Nomorerack contacted me and offered to make it right. However, I already got my money back, so I'm not sure what else can be done. The experience was not a good one - even if the vendor was at fault, nomorerack.com should not brush off consumer complaints as "not my job." The great customer service should not come on the heels of a bad review posted on a public website -- it should be any everyday policy. Many people have probably had good experiences with nomorerack, I am just not one of them.