Some people are maybe just having bad times. I personally LOVE this site. Luckily I was able to get $30 in credit, which is awesome since I'm broke and need clothing. I got two t-shirts, one men's hoodie, and a pair of leggings. Every item came in perfect condition, and the hoodie has no pilling or otherwise- it's still super soft! And they send with your order a bag to donate your own clothes to. The order said it would be 14-21 days to arrive. I ordered it last Saturday and Sunday and it came this past Wednesday and Thursday (I live in Dayton, OH). Will definitely be ordering again!