katie j.

I have probably spent close to $1000 on this website (decorating a new home) mostly on small items. Negative experiences:

1. I ordered a clock that stated it was "wood and metal" construction. From the photo it appeared to be a wooden face clock with metal numbers and arms. When i received the clock, it turned out to be a sheet of metal made to sort of look like wood, and there was no actual wood anywhere. I emailed customer service to complain, and they said they would accept a return (which i assume i would pay the shipping for) but i decided to keep it. They have continued to frequently sell the same clock with an inaccurate description.

2. I ordered a set of table lamps that indicated in the product name that it contained two lamps. I only received one lamp. The price led me to believe there might have been a mistake on their end labeling the product as two lamps, but that's not my problem. I emailed customer service and have not received a response.

3. I spent over $200 on a bookcase that if I had seen in person would defintely not have spent that much money on. The photos and short descriptions can be very misleading. I kept the bookcase and like how it looks, but the quality is not at that price level.

4. I bought two sets of the worst sheets ever made. They turned pilly near our feet to the point where they are now scraps of fabric. Luckily I didn't spend much on them.

Some positive experiences:
1. I purchased and received a large heavy wall mirror for $24.95. I believe they made a mistake in setting the price becuase I have since seen the mirror for $127.95. But they sent the mirror to me and only charged me $24.95 so that was a win for me.

2. Some of the other smaller items I have ordered I have been very happy with, and free shipping for 30 days is appealing even if it takes a while. I would not buy anything over probably $100 and would not buy any furniture from this website again.