Katie C.

I recently ordered a bra and panty set for a particular occasion. When I received the item, the bra was fine, however the panty was a different style than ordered (it was a set that had two options, they sent me the wrong one). I called to do an exchange, asking for expedited shipping on the new item since it was THEIR fault and I had ordered well within my time frame. The woman got very upset and hung up on me at this request. HUNG UP, because I simply asked they expedite the shipping over their mistake. Okay, you don't do that, no reason to make me have to call back, a simple "no" would have sufficed. This wasn't the end of the headache with this company. I exchanged the items, and when I received them the second time they were still incorrect, and this time the materials were of inferior quality than the set previously received (maybe that is why you need to return BOTH pieces?). I called to have a return processed, the "restocking" fee waived (after all this was their fault twice now) and to cancel my membership. Again I was hung up on. I called back, the woman I spoke with the second time this time assured me they were having weather difficulties--I'm sorry I have a VERY hard time believing that after I stated I wished to process a return and cancel my account that THAT was the moment the phone happened to cut out. This woman was happy to cancel my account, however stated that when I returned this item that I would receive store credit, and I would then have to call back to receive ACTUAL money returned to my card. I did some searching after all these stressful conversations and it appears many people have had quite a headache with this company and processing returns, including filing complaints with their bank and putting their accounts on hold. Never do business with this company. EVER.